Cancellation & Refund Policy

Last Updated: 30-03-2026

At GrowthHex, we strive to provide high-quality IT consulting, web & mobile application development, and digital marketing services. We value our clients and aim to maintain transparency and fairness in all transactions. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are processed.

1. Cancellation Policy

• Cancellation requests will be considered only if they are made immediately after placing the order or project confirmation.
• Once the project has been initiated, resources have been allocated, or work has commenced, cancellation requests may not be entertained.
• For ongoing services such as digital marketing, SEO, or maintenance plans, clients must provide a written notice of cancellation at least 7 days prior to the next billing cycle.
• Any advance payments made for reserved time slots, consultation, or project kickoff are non-refundable once the work has started.

2. Refund Policy

Refunds will be considered only in cases where:

• GrowthHex fails to deliver the agreed service due to internal reasons.
• The project has not yet been started after payment.

No refunds will be issued for:

• Completed project milestones or delivered work.
• Services already rendered (consulting hours, development work, marketing campaigns, etc.).
• Change of mind after project initiation.

3. Project-Based Services

For web or mobile app development projects:

• Payments made for completed phases or milestones are non-refundable.
• If a project is terminated midway, the client will be billed for the work completed up to that point.
• Any unused portion of prepaid services may be reviewed on a case-by-case basis.

4. Digital Marketing Services

• Due to the nature of digital marketing services (SEO, ads, social media campaigns), no refunds will be provided once the campaign has started.
• Clients can cancel future services with prior notice, but ongoing or completed work will not be refunded.

5. Deficiency in Service

• If you believe the service delivered is not as agreed, you must notify our support team within 3 working days of delivery.
• GrowthHex will review the concern and may offer:
  • Revisions,
  • Service correction, or
  • Partial refund (if applicable), at its sole discretion.

6. Third-Party Services

• GrowthHex may use third-party tools, platforms, or services (e.g., hosting, ads platforms, plugins).
• Refunds for such services are subject to the respective third-party provider’s policies, and GrowthHex will not be liable for those charges.

7. Refund Processing

• If a refund is approved, it will be processed within 5–7 business days.
• The refund will be credited to the original payment method used during the transaction.

8. Contact Us

For any cancellation or refund requests, please contact us at:

GrowthHex Support Team
Email: info@growthhex.in